Privacy Policy

Lux Lab Auto Boutique (“Lux Lab,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our mobile auto detailing services in Vancouver and the Lower Mainland of British Columbia. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

• Information you provide: your name, email address, phone number, vehicle details (year, make, model), service address, and any messages you send through our contact form, by phone, text, or email.
• Information collected automatically: when you visit our website we may collect limited technical data such as your IP address, browser type, device information, pages viewed, and referring URLs through cookies and similar technologies.
• Payment information: payments are handled by third-party payment processors. We do not store full payment card numbers on our servers.

2. How We Use Your Information

• To respond to inquiries and provide quotes or estimates.
• To schedule, perform, and follow up on detailing services.
• To process payments and maintain service records.
• To send appointment confirmations, service reminders, and, with your consent, promotional offers.
• To improve our website, services, and customer experience.
• To comply with our legal and tax obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers (scheduling, payment processing, communications, and analytics) who act on our behalf.
• Members of our detailing team for the purpose of fulfilling your booking.
• Legal or government authorities where required by applicable law.

4. Cookies & Analytics

Our website may use cookies, embedded maps, and analytics tools to understand how visitors use the site. You can control or disable cookies through your browser settings, though some features may not function properly if you do.

5. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal and tax obligations, and resolve any disputes.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), you have the right to access, correct, or withdraw consent to our use of your personal information. To exercise these rights, contact us at luxlabauto@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites (such as booking or social media platforms). We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision.

11. Contact Us

Lux Lab Auto Boutique
2600 Main Street, Vancouver, BC V5T 3E9, Canada
Phone: (541) 788-7557
Email: luxlabauto@gmail.com